Quickly wiping or mopping up a small spill in the middle of the floor is okay. But if water flooded a large portion of your home or office, it’s the water you can’t see that causes problems. The dark cavities behind walls or under floors, are the perfect place for mold and mildew to grow. And, without meters to measure the moisture, you won’t be able to find and remove the water you can’t see hiding in the structure. All that excess water compromises the structural integrity of the materials. And mold exposure presents a serious health threat to everyone in the home or business. In addition, if the water damage comes from a contaminated source like a sewage backup, it presents an imminent health threat. In this case, you especially want to AVOID ANY CONTACT and call us immediately. So, no matter what caused the water damage, water damage restoration should always be handled by a licensed, insured, IICRC certified professional water damage restoration contractor like Aladdin Home Solutions Emergency Recovery Services.

First, after we extract the water, we contain the affected area. Second, we remove any non-salvageable damaged materials. Third, we photo catalog every part of the damage and all damaged items. After that, we spray anti-microbial solution on the affected area. Shop vacs and common household fans just aren’t designed to remove enough moisture or generate enough air movement to dry your home or office completely after a flood. So, we use specialized, high-speed, industrial air movers and dehumidifiers. We set up the equipment in a specific pattern, creating the most efficient drying system for your property.

It all depends on the size and scope of the loss. Completely drying a structure depends on the type of water damage, how bad it was, how long the water dwelled, and the type of building materials involved. For example, concrete takes much longer to dry than wood. Many times, water damage to your home or business takes 2 to 3 days to dry. However, properties exposed to water damage for a long time will take longer to dry!

If the property damage doesn’t require a lot of reconstruction, you can stay in your home or office. However, the equipment we use during the drying process can be noisy. And it creates a lot of air movement which may be considered as unlivable or unworkable conditions. If the bathrooms in your office, or the kitchen in your home are a part of the damaged area, check with your insurance company for reimbursement of alternate living expenses or business continuity expenses until the restoration job is complete.

We need to monitor and control the moisture and humidity levels in the home, so we can prevent the growth of toxic mold. In addition, insurance companies require daily monitoring reports to justify your claim for damages.

We set up the equipment during the drying process so it will remove as much moisture from the affected space as possible. Our equipment creates an atmosphere that’s as dry as possible. Once the drying process is complete, and we remove the equipment, the air condition will return to normal.

Absolutely! Our specialized equipment is made to run continuously without overheating or causing safety problems. Remember, we position the equipment in a particular way to promote the drying process. So please don’t move it or turn it off.

Please don’t! Our technicians have set up the best conditions on your property for drying it efficiently, if you open windows during the drying process it causes problems. Depending on weather conditions, opening windows slows down the drying progress. So, the best rule of thumb is to keep doors and windows closed, and don’t turn off air conditioning or heat without talking to us first.

The answer to this question is usually no. Most homeowner and business policies require you to do whatever you can to prevent further damage. First, stop the source of water. Next, call your insurance company. Ask them if you have coverage. They will probably issue you a claim number at this time. And they will probably give you 2 or 3 names of restoration companies to call. After you call us, take pictures of the damage. Even though we will take pictures when we arrive, you can never have enough pictures! If you can, remove or separate any personal items and furniture from the damaged area and do what you can to remove the standing water. Just don’t throw anything away.

No! You don’t have to use the company the insurance company recommends. You are free to hire whoever you want. However, you will want to take steps to properly vet the contractor you choose. As with every profession, there are good water damage restoration professionals and not so good ones. The benefit to you of hiring us: Once we have the information about your claim, we’ll communicate directly with your insurance adjuster to make the process smooth and easy for you.

Our job in water damage restoration is to return your property to you in its pre-damaged condition. Your insurance company will pay to replace “like-with-like.” However, after large water damage to your property, when many items have been removed, it makes the perfect time to renovate and update. But if you want to upgrade, you’ll need to pay the difference out of pocket from what your insurance company allocated.

Absolutely! Our specialized equipment is made to run continuously without overheating or causing safety problems. Remember, we position the equipment in a particular way to promote the drying process. So please don’t move it or turn it off.

It all depends on the situation. In some situations where carpet has been wet for an extended period, delamination (the backing separates from the fibers) can occur and will usually require replacement. If the water was from a non-clean source like sewage, the carpet will most likely need to be replaced. But in most cases, if carpets were saturated by clean water, and if we get to them right away, they can be dried, sanitized and cleaned without damage.

Yes, DONE ATL does not offer reconstruction at this time.

We use several different anti-microbials or biocides during every water damage mitigation job. These prevent mold, mildew, and bacterial growth. And most of them are rated safe for children and pets. But, if you have concerns about toxicity or chemical exposure, ask the technician on call which anti-microbial solution he will be using. You can also ask him to provide you with the Material Safety Data Sheets (MSDS sheets) for that product. But to be safe, it’s wise to keep yourself, children, and pets away during the drying process.